Billing Terms & Conditions
Effective Date: 13 June 2026
Overview
These Billing Terms & Conditions govern purchases made through Broadway Pet Stores.
By placing an order through our website, you agree to the terms outlined below.
Pricing and Currency
All prices displayed on our website are shown in British Pounds Sterling (GBP £).
- VAT is included where applicable unless otherwise stated
- Product prices may change without prior notice
- Price changes will not affect orders that have already been confirmed and paid for
Accepted Payment Methods
We may accept payment methods including:
- Visa
- Mastercard
- American Express
- Discover
- Maestro
- Diners Club
- Visa Electron
- JCB
Available payment methods may vary depending on your location and checkout options.
Payment Processing
- Payment must be completed at the time an order is placed
- Orders are processed only after payment authorization has been successfully completed
- An order confirmation will be issued once payment has been accepted
- We reserve the right to decline or cancel an order if payment authorization cannot be obtained
Billing Information
Customers are responsible for providing accurate and complete billing information, including:
- Full name
- Billing address
- Contact information
- Payment details
Providing incorrect or incomplete information may result in delays, payment issues, or order cancellation.
Order Verification
To help protect against unauthorized transactions and fraudulent activity, we may:
- Verify billing information
- Request additional information when necessary
- Contact customers regarding order details
- Cancel orders that cannot be verified
Taxes
VAT and any other applicable taxes will be displayed where required by law.
Any applicable charges will be shown during checkout before payment is completed.
Billing Disputes
If you believe there is an issue relating to a payment or billing transaction, please contact us using the details below.
Please include:
- Your order number
- A description of the issue
- Any relevant supporting information
We will review your enquiry and respond as soon as reasonably possible.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on:
- Payment providers
- Card issuers
- Banking institutions
For additional details, please review our Return & Refund Policy.
Changes to These Terms
We may update these Billing Terms & Conditions from time to time.
Any updates will be posted on this page together with the revised effective date.
Contact Information
Store Name: Broadway Pet Stores
Business Address:
6-8 Muswell Hill Broadway,
Muswell Hill, London N10 3RT,
United Kingdom
Business Phone: +44 208 883 3200
Business Email: support@broadwaypetstores.com
Business Hours: Monday–Friday: 9:00 AM – 5:00 PM (GMT)
Order Cut-Off Time:
5:00 PM (GMT)