Privacy policy

Last Updated: 1 August 2026

Broadway Pet Stores operates this website and online store using Shopify. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

Broadway Pet Stores is operated by BROADWAY PET STORES LTD (Company Number: 08937245), with its registered office at 6-8 Muswell Hill Broadway, London, N10 3RT, United Kingdom.

For the purposes of applicable UK data protection laws, BROADWAY PET STORES LTD is the data controller for personal information collected through this website.

1. Personal Information We Collect

Depending on how you use our website, we may collect the following information:

Contact Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Order and Transaction Information

  • Products purchased, returned, or cancelled
  • Order details
  • Transaction information
  • Payment status
  • Delivery information
  • Customer service enquiries

Account Information

If you create an account, we may collect:

  • Account name
  • Email address
  • Login information
  • Account preferences

Payment card details are generally processed by our payment providers rather than stored directly by us.

Device and Website Information

When you use our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Network information
  • Pages viewed
  • Website interactions
  • Referring website information

Communications

We may collect information you provide when you contact us, including information contained in customer support enquiries.

2. How We Collect Personal Information

We may collect information:

  • Directly from you when you place an order, create an account, contact us, or use our website.
  • Automatically through cookies and similar technologies.
  • From Shopify and service providers that support our website and services.
  • From payment, shipping, fulfilment, or other service providers involved in processing your order.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders.
  • Process payments.
  • Arrange shipping and delivery.
  • Manage returns, refunds, and cancellations.
  • Provide customer support.
  • Manage customer accounts.
  • Communicate with you about orders and services.
  • Maintain and improve our website and services.
  • Detect and prevent unauthorized activity and protect our systems.
  • Comply with legal and regulatory obligations.
  • Send marketing communications where permitted and where the required consent or other lawful basis applies.

4. Lawful Bases for Processing

We process personal information using the lawful basis that applies to the relevant purpose.

Contract

We may process information when necessary to:

  • Process your order.
  • Take payment.
  • Deliver products.
  • Manage returns and refunds.
  • Provide services requested by you.

Legal Obligation

We may process information where necessary to comply with legal obligations, including accounting, tax, regulatory, and other legal requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, such as:

  • Maintaining and improving our website.
  • Providing customer support.
  • Protecting our website and systems.
  • Preventing unauthorized transactions.
  • Managing and improving our services.

We consider the impact on individuals before relying on legitimate interests.

Consent

Where consent is required, we will request it before processing personal information for that purpose.

You may withdraw consent where consent is the lawful basis for processing.

5. Marketing Communications

Where permitted by applicable law, we may send information about products, offers, new arrivals, or other store updates.

You can unsubscribe from marketing emails by using the unsubscribe option provided in the communication.

You may continue to receive non-marketing communications relating to orders, accounts, payments, or customer service.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website usage, and support certain website features.

Some cookies may be placed by Shopify or third-party service providers.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

You can manage certain cookie preferences through your browser or available cookie settings.

7. How We Share Personal Information

We may share personal information with service providers where necessary to operate our business and provide our services.

These may include:

  • Shopify
  • Payment processors
  • Shipping and delivery providers
  • Order fulfilment providers
  • Website and technology providers
  • Customer support providers
  • Analytics providers
  • Marketing service providers
  • Professional advisers
  • Government authorities or other organizations where required by law

Service providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

8. Shopify

Our online store is hosted and powered by Shopify.

Shopify may process personal information relating to your use of our store, including information required to provide and improve Shopify's services.

Information submitted through our store may be processed by Shopify and other service providers in countries outside the United Kingdom.

For more information about how Shopify handles personal information, customers should review Shopify's privacy information.

9. Payment Information

Payments are processed through the payment methods and payment providers available at checkout.

We may receive payment-related information such as payment status, transaction details, and confirmation information.

Payment card information may be processed directly by the relevant payment provider.

10. Shipping and Fulfilment

To fulfil orders, we may share necessary information with shipping, delivery, and fulfilment providers.

This may include:

  • Customer name
  • Delivery address
  • Contact information
  • Order details

Only information necessary to fulfil the relevant service will be shared.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Third-party websites operate independently from us and may have their own privacy policies and terms.

We recommend reviewing the privacy information of third-party websites before providing personal information to them.

12. International Transfers

Some service providers, including Shopify and other technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will use an appropriate transfer mechanism or other protection required by applicable UK data protection law.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • The purpose for which the information was collected.
  • Whether you maintain an account.
  • Whether we need the information to provide services or fulfil an order.
  • Legal, tax, accounting, or regulatory requirements.
  • The need to resolve disputes or enforce agreements.

When personal information is no longer required, we will delete it or securely dispose of it where appropriate.

14. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

15. Children's Data

Our website is not directed at children under 16 years of age.

We do not knowingly collect personal information from individuals under 16.

If you believe that an individual under 16 has provided personal information to us, please contact us so that we can review and remove the information where appropriate.

16. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including:

  • The right to access your personal information.
  • The right to correct inaccurate information.
  • The right to request deletion of personal information.
  • The right to restrict certain processing.
  • The right to object to certain processing.
  • The right to data portability in applicable circumstances.
  • The right to withdraw consent where processing is based on consent.

You also have an absolute right to object to direct marketing.

Some rights are subject to legal conditions and exceptions.

17. How to Exercise Your Rights

To exercise a privacy right or ask a question about how we process personal information, please contact us using the details below.

We may need to verify your identity before completing certain requests.

We will respond within the timeframe required by applicable data protection law.

18. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can review your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information about making a complaint is available through the ICO's official website.

19. Changes to This Privacy Policy

We may update this Privacy Policy when reasonably necessary to reflect changes to our services, business operations, technology, or applicable law.

The latest version will be published on this page with the updated date.

20. Contact

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our handling of personal information, please contact us:

Business Name: BROADWAY PET STORES LTD
Business Email: support@broadwaypetstores.com
Business Phone: +44 20 8883 3200
Registered office address:
6-8 Muswell Hill Broadway, London, N10 3RT,United Kingdom
Company number: 08937245
Business Hours: Monday–Friday: 9:00 AM – 5:00 PM (GMT/UTC+0)
Order Cut-Off Time: 5:00 PM (GMT/UTC+0)