Privacy policy
Effective Date: 13 June 2026
Broadway Pet Stores ("we", "our", "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
Order Information
- Products purchased
- Order history
- Transaction details
- Delivery information
Device and Website Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and similar technologies
Communications
- Information provided when contacting customer support
- Messages, enquiries, and feedback
2. How We Collect Information
We may collect information:
- Directly from you when placing an order or contacting us
- Automatically through cookies and website technologies
- From service providers involved in payment processing, website hosting, and order fulfillment
3. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate about orders and services
- Improve website functionality and user experience
- Detect and prevent fraudulent activity
- Comply with legal obligations
- Send marketing communications where permitted by law
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website performance
- Analyze website traffic
- Support security and fraud prevention
Most web browsers allow you to manage or disable cookies through browser settings.
5. Sharing of Information
We may share personal information with trusted third parties when necessary to operate our business, including:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Analytics and technology service providers
- Professional advisers where required
We may also disclose information when required by law or to protect our legal rights.
We do not sell personal information to third parties.
6. Shopify Services
Our online store is hosted by Shopify.
Information submitted through our website may be processed by Shopify and its service providers to facilitate website operation, payment processing, and order fulfillment.
For more information about Shopify's privacy practices, please visit Shopify's Privacy Policy.
7. Data Security
We use reasonable administrative, technical, and organizational measures to help protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements and policies
9. Your Rights
Depending on applicable law, you may have rights relating to your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information
- Restriction of processing
- Objection to certain processing activities
- Data portability where applicable
To exercise any applicable rights, please contact us using the details below.
10. Marketing Communications
If you subscribe to marketing communications, you may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
Order-related and service-related communications may still be sent where necessary.
11. Children's Privacy
Our website and services are not intended for children under the age of 18.
We do not knowingly collect personal information from children.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites.
We encourage users to review the privacy policies of any third-party sites they visit.
13. International Data Transfers
Your information may be processed in countries outside the United Kingdom where our service providers operate.
Where applicable, appropriate safeguards will be used to protect personal information in accordance with relevant data protection laws.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page along with the revised effective date.
15. Contact Information
Business Name: Broadway Pet Stores
Business Address:
6-8 Muswell Hill Broadway,
Muswell Hill, London N10 3RT,
United Kingdom
Business Phone: +44 208 883 3200
Business Email: support@broadwaypetstores.com
Business Hours: Monday–Friday: 9:00 AM – 5:00 PM (GMT)
Order Cut-Off Time:
5:00 PM (GMT)