Shipping policy

Effective Date: 13 June 2026

Welcome to Broadway Pet Stores. This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

Orders are typically processed within:

  • 1–2 business days (Monday–Friday)

Orders are not processed, shipped, or delivered on weekends or public holidays.

2. Order Cut-Off Time

Daily Order Cut-Off Time: 5:00 PM (GMT)

Orders placed:

  • Before 5:00 PM (GMT) may be processed on the same business day
  • After 5:00 PM (GMT) will generally be processed on the next business day

3. Shipping Costs

We offer:

  • Free Standard Shipping throughout the United Kingdom

No minimum purchase is required.

4. Delivery Time

After an order has been dispatched, estimated delivery time is:

  • 3–4 business days

Delivery times are estimates and may vary depending on location, courier operations, and other factors.

5. Estimated Total Delivery Time

Estimated delivery time includes both processing and shipping:

  • Processing Time: 1–2 business days
  • Delivery Time: 3–4 business days

Estimated Total Delivery Time: 4–6 business days

6. Shipping Confirmation and Tracking

Once your order has been dispatched:

  • A shipping confirmation email may be sent
  • Tracking details will be provided where available

Please allow time for tracking information to become active after dispatch.

7. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please note:

  • Incorrect or incomplete addresses may result in delays
  • Additional costs resulting from address errors may be the responsibility of the customer
  • Address changes may not be possible once an order has entered processing

If you notice an error, please contact us as soon as possible.

8. Delivery Delays

Occasionally, deliveries may be delayed due to circumstances beyond our control, including:

  • Severe weather conditions
  • Courier service delays
  • Public holidays
  • High seasonal demand
  • Other unforeseen operational disruptions

9. Lost or Missing Parcels

If you believe your parcel has not arrived:

  1. Check the tracking information provided
  2. Contact the courier where applicable
  3. Contact our customer support team for assistance

We will make reasonable efforts to help investigate delivery issues.

10. Damaged Deliveries

If your order arrives damaged:

  • Contact us within 3 days of delivery
  • Provide your order number
  • Include clear photographs of the item and packaging

We will review the information and respond as soon as possible.

11. Shipping Destination

We currently ship to:

  • United Kingdom

12. Order Changes and Cancellations

Orders may be modified or cancelled before processing begins.

Once an order has entered processing, changes or cancellations may not be possible.

Please contact us promptly if assistance is required.

13. Contact Information

Business Name: Broadway Pet Stores

Business Address:
6-8 Muswell Hill Broadway,
Muswell Hill, London N10 3RT,
United Kingdom

Business Phone: +44 208 883 3200

Business Email: support@broadwaypetstores.com

Business Hours: Monday–Friday: 9:00 AM – 5:00 PM (GMT)

Order Cut-Off Time:
5:00 PM (GMT)

Important Information

  • Delivery times are estimates and are not guaranteed
  • Customers should ensure shipping information is accurate before submitting an order
  • Please retain order and tracking details for future reference
  • Shipping availability and delivery services may be updated from time to time