Shipping policy
Last Updated: 1 August 2026
Welcome to Broadway Pet Stores.
This Shipping Policy explains how orders placed through Broadway Pet Stores are processed, shipped, and delivered.
Broadway Pet Stores is operated by BROADWAY PET STORES LTD (Company Number: 08937245), with its registered office at 6-8 Muswell Hill Broadway, London, N10 3RT, United Kingdom.
1. Order Processing Time
Orders are typically processed within:
1–2 Business Days (Monday–Friday)
Orders are not normally processed on weekends or public holidays.
Once processing is complete, orders are prepared for shipment.
2. Order Cut-Off Time
Our daily order cut-off time is: 5:00 PM (GMT/UTC+0)
Orders placed:
- Before 5:00 PM may begin processing on the same business day.
- After 5:00 PM may begin processing on the next business day.
3. Shipping Costs
We currently offer the following shipping options within the United Kingdom:
- Free Standard Shipping on eligible orders of £50 or more.
- The minimum order requirement for free shipping is £50, calculated before applicable coupon or promotional discounts.
- Orders below the free-shipping threshold are charged a Flat Rate of £4.99.
Applicable shipping charges are displayed during checkout before payment is completed.
4. Transit Time
After shipment, the estimated transit time is: 3–4 Business Days
Transit times may vary depending on the destination and carrier operations.
5. Estimated Delivery Time
Estimated delivery timeframe:
- Processing Time: 1–2 Business Days
- Transit Time: 3–4 Business Days
- Estimated Delivery Time: 4–6 Business Days
Delivery timeframes are estimates and may vary depending on carrier operations or other circumstances.
6. Shipping Confirmation & Tracking
After an order has been shipped:
- A shipping confirmation may be sent.
- Tracking information may be provided where available from the shipping carrier.
7. Shipping Address
Customers are responsible for providing accurate and complete shipping information.
Incorrect or incomplete shipping information may result in:
- Delivery delays
- Returned shipments
- Additional shipping charges, where applicable
8. Delivery Delays
Delivery may be affected by:
- Carrier operations
- Weather conditions
- Public holidays
- High shipping volumes
- Transportation disruptions
If a delivery is delayed, customers may contact us using the business information provided below.
9. Missing Deliveries
If a shipment cannot be located, customers should:
- Verify the shipping address provided.
- Check with household members or neighbours.
- Contact the shipping carrier.
- Contact us for further assistance.
10. Failed Delivery Attempts
Delivery attempts may be unsuccessful if:
- An incorrect shipping address is provided.
- Delivery access is unavailable.
- Delivery instructions cannot be completed.
Additional shipping charges may apply if a shipment requires redelivery.
11. Shipping Area
We currently ship to addresses within the United Kingdom.
International shipping is not currently available unless otherwise stated on our website.
12. Order Changes & Cancellations
If you wish to change or cancel an order, please contact us as soon as possible.
Requests received before processing begins may be accommodated where possible.
Once an order has entered processing or has been dispatched, changes may no longer be possible.
Any applicable statutory cancellation rights under our Return & Refund Policy remain unaffected.
13. Business Information
Business Name: BROADWAY PET STORES LTD
Business Email: support@broadwaypetstores.com
Business Phone: +44 20 8883 3200
Registered office address:
6-8 Muswell Hill Broadway, London, N10 3RT,United Kingdom
Company number: 08937245
Business Hours: Monday–Friday: 9:00 AM – 5:00 PM (GMT/UTC+0)
Order Cut-Off Time: 5:00 PM (GMT/UTC+0)