Contact Us

Welcome to Broadway Pet Stores.

If you have any questions regarding products, orders, shipping, returns, or general store information, please contact us using the details below.

Get In Touch

If you require assistance, you can contact us through the following channels:

Business Name: Broadway Pet Stores

Business Address:
6-8 Muswell Hill Broadway,
Muswell Hill, London N10 3RT,
United Kingdom

Business Phone: +44 208 883 3200

Business Email: support@broadwaypetstores.com

When contacting us regarding an existing order, please include your order number to help us assist you more efficiently.

Customer Service Hours

Our customer support team is available during the following hours:

Monday – Friday
9:00 AM – 5:00 PM (GMT)

We aim to respond to enquiries as promptly as possible during business hours.

Order Support

You may contact us regarding:

Order enquiries
Order status updates
Shipping information
Delivery enquiries
Order modifications (where possible)

Please note that order changes or cancellations may not be possible once an order has entered processing.

Shipping Enquiries

For questions regarding shipping, delivery, or tracking information, please contact our customer support team using the details provided above.

Customers are responsible for ensuring that shipping information is accurate at the time of checkout.

Returns & Refunds

For return or refund enquiries, please provide:

Your order number
The item(s) concerned
The reason for the request
Supporting photographs where applicable

For complete details, please review our Return & Refund Policy.

Privacy Enquiries

If you have questions regarding your personal information or privacy-related matters, please contact us using the information provided on this page.

General Enquiries

If you have questions about:

Products
Orders
Store policies
Website information
Other general matters

Please contact our support team and we will be happy to assist you.

Social Media

You may also connect with us through our official social media channels where available.

Important Information

Please ensure your contact information is accurate when placing an order
Keep your order confirmation email for future reference
Review product information carefully before placing an order
Contact us promptly if you require assistance with an order

Contact Information