Contact Us

Thank you for visiting Broadway Pet Stores.

If you have any questions about your order, our products, shipping, returns, payments, or general enquiries, we're here to help.

Broadway Pet Stores is operated by BROADWAY PET STORES LTD (Company Number: 08937245). The registered office is located at 6-8 Muswell Hill Broadway, London, N10 3RT,UK.

Customer Support

You can contact us using the following business information:

Business Name: BROADWAY PET STORES LTD
Business Email: support@broadwaypetstores.com
Business Phone: +44 20 8883 3200
Registered office address:
6-8 Muswell Hill Broadway, London, N10 3RT,United Kingdom
Company number: 08937245
Business Hours: Monday–Friday: 9:00 AM – 5:00 PM (GMT/UTC+0)
Order Cut-Off Time: 5:00 PM (GMT/UTC+0)

How Can We Help?

You may contact us regarding:

Order enquiries
Product information
Shipping enquiries
Delivery enquiries
Return and refund enquiries
Payment enquiries
General customer support

Before Contacting Us

To help us review your enquiry more efficiently, please include:

Your order number (if applicable)
Your full name
A brief description of your enquiry
Supporting photographs or additional information, where applicable

Connect With Us

Stay connected with Broadway Pet Stores for product updates, new arrivals, and store announcements.

Response Time

We review customer enquiries during our published business hours.

Response times may vary depending on enquiry volume, weekends, public holidays, or other operational circumstances.

Business Information

We appreciate your interest in Broadway Pet Stores and look forward to assisting you.