Terms of service

Effective Date: 13 June 2026

Welcome to Broadway Pet Stores. These Terms & Conditions govern your use of our website and services.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About Us

Broadway Pet Stores operates this website and related services for customers within the United Kingdom.

Business Address:
6-8 Muswell Hill Broadway,
Muswell Hill, London N10 3RT,
United Kingdom

Business Phone: +44 208 883 3200

Business Email: support@broadwaypetstores.com

2. Eligibility

By using our website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
The information you provide is accurate and complete.
You will use the website only for lawful purposes.

3. Products

We make reasonable efforts to display products accurately.

However:

Product colours and appearance may vary depending on your device and screen settings.
Product descriptions, images, and specifications may be updated without notice.
Product availability is subject to change.

4. Orders

When you place an order, you are making an offer to purchase products from us.

We reserve the right to:

Accept or decline any order
Limit quantities purchased
Cancel orders where necessary

An order is not considered accepted until you receive an order confirmation from us.

5. Pricing and Payments

All prices displayed on our website are shown in British Pounds Sterling (GBP £).
Prices may be updated without prior notice.
Payment must be completed before an order can be processed.
You agree to provide accurate billing and payment information.

6. Shipping and Delivery

Delivery times provided on our website are estimates only.

We are not responsible for delays caused by:

Courier services
Severe weather
Customs procedures
Events beyond our reasonable control

Further shipping information can be found in our Shipping Policy.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

8. Intellectual Property

All content on this website, including but not limited to:

Text
Images
Graphics
Logos
Product descriptions
Website design

is owned by or licensed to Broadway Pet Stores and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit website content without our prior written permission.

9. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We are not responsible for:

Third-party content
Third-party policies
Third-party products or services

Your use of third-party websites is at your own discretion.

10. Customer Feedback and Reviews

If you submit reviews, comments, suggestions, or other feedback:

You grant us permission to use, display, and publish such content
The content must not be unlawful, misleading, offensive, or infringe the rights of others

We reserve the right to remove content at our discretion.

11. Prohibited Uses

You agree not to:

Use the website for unlawful purposes
Upload malicious software or harmful code
Attempt unauthorized access to our systems
Interfere with website security or functionality
Submit false or misleading information

We may restrict or terminate access where misuse is identified.

12. Limitation of Liability

To the extent permitted by law, Broadway Pet Stores shall not be liable for any indirect, incidental, or consequential loss arising from:

Use of our website
Inability to access the website
Delays in delivery
Errors in website content

Nothing in these Terms excludes liability where exclusion is not permitted under applicable law.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page with an updated effective date.

Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales.

16. Contact Information

Business Name: Broadway Pet Stores