Billing Terms & Conditions

Overview

These Billing Terms & Conditions govern purchases made through Broadway Pet Stores.

By placing an order through our website, you agree to the terms outlined below.

Pricing and Currency

All prices displayed on our website are shown in British Pounds Sterling (GBP £).

  • VAT is included where applicable unless otherwise stated.
  • Product prices may change without prior notice.
  • Price changes will not apply to orders that have already been confirmed and paid for.

Accepted Payment Methods

We currently accept payment methods including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Maestro
  • Diners Club
  • Visa Electron
  • JCB

Available payment methods may vary depending on your location, payment provider, or checkout options.

Payment Processing

  • Payment is required at the time an order is placed.
  • Orders may begin processing after payment authorization has been completed.
  • An order confirmation may be issued after payment has been accepted.
  • We may decline or cancel an order if payment authorization cannot be completed or where permitted by applicable law.

Billing Information

Customers are responsible for providing accurate and complete billing information, including:

  • Full name
  • Billing address
  • Contact information
  • Payment details

Incorrect or incomplete billing information may result in payment delays, order delays, or order cancellation.

Order Verification

To help reduce unauthorized transactions or fraudulent activity, we may:

  • Verify billing information.
  • Request additional information where necessary.
  • Contact customers regarding order details.
  • Cancel orders that cannot be verified.

Taxes

VAT and any other applicable taxes will be displayed where required by applicable law.

Any applicable charges will be shown during checkout before payment is completed.

Billing Disputes

If you believe there is an issue relating to a payment or billing transaction, please contact us using the business information provided below.

Please include:

  • Your order number
  • A description of the issue
  • Any relevant supporting information

We will review your enquiry and respond where appropriate.

Refunds

Where a refund is approved in accordance with our Return & Refund Policy, it will generally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on:

  • Payment providers
  • Card issuers
  • Banking institutions

For additional information, please refer to our Return & Refund Policy.

Changes to These Terms

We may update these Billing Terms & Conditions from time to time.

Any updates will be published on this page together with the revised effective date.

Business Information

Business Name: BROADWAY PET STORES LTD
Business Email: support@broadwaypetstores.com
Business Phone: +44 20 8883 3200
Registered office address: 6-8 Muswell Hill Broadway, London, N10 3RT,UK
Company number: 08937245
Business Hours: Monday–Friday: 9:00 AM – 5:00 PM (GMT/UTC+0)
Order Cut-Off Time: 5:00 PM (GMT/UTC+0)